General Information
Why am I being asked to add an email address?
When you created your Patient Portal account using Apple, you chose to hide your email address. Instead of sharing your actual email address, Apple provided a private email address on your behalf.
Starting December 3, 2026, we are introducing a new sign-in process called Passwordless Sign-In. To ensure you can continue accessing your Patient Portal account, you will need to add and verify your personal email address before this change takes effect.
What is changing about how I sign in?
Starting December 3, 2026, you will no longer sign in using your Apple account. Instead, you'll enter your email address and choose to receive a secure sign-in link by email or a verification code by text message.
You will not need to remember or manage a password.
Why can't I continue using my Apple email address?
Apple's Hide My Email feature uses a private relay address that forwards messages to your personal inbox. Because this address relies on Apple's forwarding service, it may not reliably support the new sign-in process.
By adding and verifying your personal email address, you can receive sign-in links directly and continue accessing your Patient Portal account without interruption.
Will anything else about my account change?
No. You will continue using your existing Patient Portal account, and all your information will remain the same. You do not need to create a new account or register again. Only the way you sign in is changing.
Adding Your Email Address
How do I add my email address?
Adding your email address only takes a few steps:
- Sign in to the Patient Portal using Apple, just as you normally would.
- When prompted, select Add Email Address.
- Enter your email address and select Send Verification Link.
- Check your inbox for an email from your pharmacy and select Verify Email. The link expires after one hour.
- Once you see the confirmation message, "Email address verified", you're all set!
Which email address should I use?
Use a personal email address that you check regularly and that only you can access.
Why do I need to add my email address through the Patient Portal?
To help protect your account, you will need to be signed in before adding your email address. This helps ensure that only you can make changes to your account information.
We will never ask you to reply to a text message with your email address or share your sign-in verification code.
What happens if I do not add an email address?
You can skip this step for now, but you will need to add and verify your email address before December 3, 2026, to continue accessing the Patient Portal.
During the final two weeks, this step will be required when you sign in.
Troubleshooting & Common Questions
What if I don't receive my verification email?
If you have not received your verification email, try the following:
- Check your spam or junk folder.
- Make sure you entered the correct email address.
- Select Resend Link after 30 seconds to request a new verification email. Any previous verification links will no longer work.
- If you'd like to use another email address, select Use a Different Email.
What if my verification link has expired?
Verification links expire after one hour. If your link has expired, open it and select Resend Verification Link to receive a new one. The new link will be valid for another hour.
What if my email address is already associated with another account?
This may mean you have another Patient Portal account associated with that email address.
You can enter a different email address or select Request Help to submit a request for assistance. Our team will review your request and notify you of the outcome. In the meantime, you can continue using your existing account.
Is the text message asking me to update my email address legitimate?
You may receive a text message from your pharmacy reminding you to update your email address before the transition.
If you are unsure whether a message is legitimate, you do not need to click the link. Instead, open the Patient Portal directly and sign in as you normally would. You will see the request to add your email address there.
Remember: We will never ask you to share your sign-in verification code.
Still Have Questions?
If you need help reviewing changes to your account, updating your contact information, or restoring access, please contact your pharmacy for assistance.