General Information
Why did I receive a text message saying my phone number was changed?
When the phone number associated with a Patient Portal account is updated, we send a notification to the previous phone number to make sure the account owner is aware of the change.
I changed my phone number. Do I need to do anything?
No. If you recently updated your phone number in the Patient Portal, you can safely ignore the notification. No additional action is required.
What if I don't recognize the name in the text message?
If you share your phone number with a family member, the notification may be related to their Patient Portal account. You can check with that person to see if they recently updated their phone number. If you're unsure why you received the message, contact your pharmacy for assistance.
What to Do If You Did Not Make the Change
What should I do if I did not change my phone number?
If you didn't make this change, we recommend taking action as soon as possible to protect your account.
- Check your email. You should also have received an email notifying you that your phone number was changed.
- Sign in to your account. Select Sign In to Your Account in the email. This link expires after 10 minutes. If it has expired, you can request a new sign-in link from the Patient Portal sign-in screen.
- Update your phone number. Once signed in, navigate to Account → Personal Info and change your phone number back to the correct number.
What if my email address was also changed without my permission?
If your email address was changed, you should have received a notification at your previous email address.
That email includes options to help protect your account:
- Change Email Address: Select this option to restore your previous email address or provide a different email address of your choice.
- Temporarily Lock Your Account: Select this option to sign out of your account on all devices and prevent further sign-ins until your access is restored.
If you suspect someone else has accessed your account, we recommend temporarily locking your account and contacting your pharmacy for assistance.
What if I can no longer access my email or Patient Portal account?
If you are unable to access your email or sign in to the Patient Portal, contact your pharmacy as soon as possible.
Account Security & Support
How can I keep my Patient Portal account secure?
To help protect your account and personal information, we recommend the following:
- Keep your contact information up to date. Make sure your email address and phone number are correct.
- Protect your email and phone. Use contact information that only you can access whenever possible.
- Never share verification codes. Your pharmacy will never ask you to share your sign-in verification code.
- Be cautious with unexpected messages. If something seems suspicious, open the Patient Portal directly rather than clicking a link in a text message or email.
How can I tell if a text message is legitimate?
The Patient Portal sends notifications when account information, such as a phone number, is changed. These messages are intended to help you identify changes you may not recognize.
A legitimate notification will never ask you to share a password or verification code. If you're unsure whether a message is legitimate, avoid clicking any links and contact your pharmacy directly to confirm.
Still Have Questions?
If you need help reviewing changes to your account, updating your contact information, or restoring access, please contact your pharmacy for assistance.